Ok Sun
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Kin Kin Bakery
Picked up 3 buns for $6 around noon & they were fresh and still warm.
H Mart
Based on many years of experiences at H mart in different locations, their customer service level is lacking compared to the competitor, Galleria supermarket.
I emailed a customer service to express concern in the past, they never got back to me.
It is convinient to get essential Korean food items and sometimes they have good promos on items, therefore I would still shop here but that does not mean that I am happy about their quality or service.
Their prepared food/bakery items are okay, not that great. Produce is pretty fresh most of time tho.
The other day I picked up a vegetable croquette for a snack and found very excessive amount of oil ( about a table spoonful) sitting in the package. I purchased croquette from H mart many times before and it was never like this. I met with a manager so he could speak to the bakery department. Manager’s reaction was not apologetic or anything, he just came up with an excuse like it was because plastic package was closed when croquette was still hot. According to him, people were complaining about cold croquette and microwave to heat up is not available, that is why they packaged when they were still hot. Well, if they drained deep fried croquette properly before they package them, it would not be like this.
It is a shane that they don’t have any urgency to improve their customer service.
I emailed a customer service to express concern in the past, they never got back to me.
It is convinient to get essential Korean food items and sometimes they have good promos on items, therefore I would still shop here but that does not mean that I am happy about their quality or service.
Their prepared food/bakery items are okay, not that great. Produce is pretty fresh most of time tho.
The other day I picked up a vegetable croquette for a snack and found very excessive amount of oil ( about a table spoonful) sitting in the package. I purchased croquette from H mart many times before and it was never like this. I met with a manager so he could speak to the bakery department. Manager’s reaction was not apologetic or anything, he just came up with an excuse like it was because plastic package was closed when croquette was still hot. According to him, people were complaining about cold croquette and microwave to heat up is not available, that is why they packaged when they were still hot. Well, if they drained deep fried croquette properly before they package them, it would not be like this.
It is a shane that they don’t have any urgency to improve their customer service.